Customer help

Watch the video and answer the following questions.

1- What's the woman's problem?

2- Does the service match the customer's expectactions? Why/why not?

Meetings - Any other business?

Watch the video.

a- Do you think that Denise is a good chairperson? Why/ Why not?

b- What personal qualities should a chairperson have? You can choose from the list below:

 

          tactful - flexible - indecisive - methodical - detached - determined -

              outgoing- conventional - creative - impulsive - focused

 

Watch the first part of the video again.

 

a- What does the chairperson do at the beginning of the meeting?

b- What's the purpose of the meeting?

c- Why have they decided to hold a formal meeting?

d- What's Tan's view?

e- What decision is made at the end of the meeting? How is it reached?

 

Now watch the whole video.

 

Choose expressions for the following purposes:

• Making sure that everybody has the agenda.
• Asking somebody to take the minutes.
• Announcing the start of the meeting.
• Thanking people for attending the meeting.
• Stating the objectives of the meeting.
• Inviting discussion.
• Asking somebody to speak.
• Summarizing the discussion.